Opera Storybooks Support

Provider: Intuitive Data AS, organisation number 933 001 121, Underlandsveien 98, 1389 Heggedal, Norway.

Email: contact@intuitivedata.no

We aim to respond within five business days. Complex purchase, privacy or provider investigations can take longer.

Premium access

If you paid but Premium is locked:

1. Confirm that you are signed in to the Opera Storybooks account used for the purchase.
2. Open Settings and select Restore purchases.
3. Do not purchase a second subscription to fix a restoration problem.
4. If access remains locked, send us the app platform, approximate purchase time, product period and any non-sensitive store order reference. Never send a password, one-time code or full payment-card number.

Manage or cancel an Apple subscription at https://apps.apple.com/account/subscriptions. Manage a Google Play subscription at https://play.google.com/store/account/subscriptions.

Account and email

Sign-in uses a one-time code sent by email. Check spam and mail filters if a code is delayed. Support will never ask for your one-time code.

You can delete an account in Settings, Account, Delete account. See the Account Deletion page for the web request route and deletion details.

Privacy requests

Email contact@intuitivedata.no with the subject “Privacy request” and describe whether you seek access, correction, deletion, restriction, objection or portability. Send the request from the account email where possible. We may request proportionate verification before disclosing or changing account data.

App problems

Include your device model, operating-system version, app version, what you expected, what happened and steps that reproduce the problem. Screenshots are helpful when they do not reveal private information.